Warranty & Returns

Return Policy

We want you to feel like every item is the perfect match for your home.

You can return most items for a refund or store credit within 30 days of delivery. Return shipping costs apply along with a 20% restocking fee, and the item must be in its original condition and packaging to be accepted.

There are a few items that can’t be returned:

  • Clearance items
  • Bundled items at discounted rates, e.g. “5 piece set for $599” (unless the entire bundle is returned)
  • Items marked “Non-Returnable” on the sale page
  • Items you have already assembled

Refund Options

You can choose to receive store credit for your return, or have the original payment method refunded. Any associated return shipping costs and restocking fees will be deducted from the refund amount.  Cancelation after shipment will not receive a full refund.  Refunds will be issued on cancelations that have been returned to DFW Furniture via the customers 3rd party shipper and inspected by DFW Furniture.  Customer is responsible for return shipping cost on canceled orders for the purchased items orders in route.

Return Location

1000 FM 548 North

Forney TX 75126

Damaged or Defective Items

We know how frustrating this situation can be. Replacement shipping for damaged or defective items is free — just pick your preferred resolution:

  • Replacement parts (e.g. table leg)
  • A replacement item
  • A refund